Privacy Policy

This Privacy Policy describes how CreativeMAD ("we", "us", "our") collects, uses, and shares information about you when you visit our website https://creativemad.pk, contact us via WhatsApp/email/phone, or use our printing, signage, laser cutting, and related services.

1. Information we collect

We collect the following categories of information:

• Contact information you provide voluntarily — name, phone, WhatsApp number, email, business name, and address — when you request a quote, place an order, or contact us.
• Order details — the products and services you order, design files you upload, delivery instructions, and payment confirmation.
• Website usage data — IP address, browser type, pages visited, referral source, and time spent. Collected automatically via cookies and analytics tools.
• Communications — messages exchanged on WhatsApp, email, or phone for service delivery and support.

2. How we use your information

• To prepare quotes and fulfill your orders.
• To communicate with you about your order, ask clarifying questions, and notify you of delivery.
• To send you transactional updates (order confirmations, delivery notifications).
• To send marketing communications (only if you opt-in) about new services, offers, and content.
• To improve our website and services using analytics.
• To meet legal and regulatory obligations.

3. Cookies and analytics

We use cookies and similar technologies (Google Tag Manager, Google Analytics 4, Meta Pixel, Microsoft Clarity) to understand how visitors use our site and to improve our marketing. You can control cookies via the cookie banner that appears on your first visit, or through your browser settings. See our Cookie Policy for full details.

4. Sharing your information

We share your information only as needed to deliver our services:

• With our delivery partners (TCS, Leopards, Bikea) to ship your order.
• With our payment processors to verify payments.
• With analytics and advertising platforms (Google, Meta) in aggregated or pseudonymized form.
• When required by Pakistani law or to enforce our terms.

We do not sell your personal information.

5. Design files & artwork

When you upload design files for printing, we use them solely to fulfill your order. We retain copies for 90 days for reprints and quality assurance, then archive or delete them. We will not use your artwork for our marketing without your written permission.

6. Data security

We use reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or destruction. However, no system is 100% secure — please use strong passwords and notify us immediately if you suspect unauthorized access.

7. Your rights

You have the right to:

• Access the information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Withdraw cookie consent via your browser or our cookie banner.

To exercise any of these rights, email us at [email protected].

8. Children's privacy

Our services are not directed at children under 13 and we do not knowingly collect personal information from children.

9. International transfers

Some of our service providers (Google, Meta, Vercel) process data outside Pakistan. We rely on their compliance with international data protection standards.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be communicated via the website or email.

11. Contact us

Questions or concerns? Email [email protected], WhatsApp +92 333 8141859, or visit either branch.